Customer Service

An answer to every question.

Each of our customers’ service requirements are individual to them. That’s why we offer a wide range of support options, from which you can make your personal choice.

Make use of our comprehensive package of well-structured, free service options.

  • Program Help - The help files can be opened from within the software, either by pressing F1 or via the Help menu.
  • Manuals - The software handbooks can be accessed in all program languages from within the software via the Help menu.
  • Tutorials - Clear, short films provide information on the key steps within the individual programs.
  • FAQ - The list of most frequently asked questions offers detailed support.
  • ForumJoin our technical forum and find or share solutions with users around the world!

You want to know more and need personal technical support? Then please get in touch with our customer technical support, available to provide assistance via our hotline. You can reach us at the following number:

+49 (0) 30 588 439-0

To receive telephone support you need a valid software maintenance.

Our hotline can be reached from 9.00 am to 12.00 am and 1.00 pm to 3.00 pm Monday to Thursday and Friday from 9.00 am to 12.00 am.

You can also send your queries by e-mail to

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