Customer Service

An answer to every question.

Each of our customers’ service requirements are individual to them. That’s why we offer a wide range of support options, from which you can make your personal choice.

Make use of our comprehensive package of well-structured, free service options.

  • Program Help - The help files can be opened from within the software, either by pressing F1 or via the Help menu.
  • Handbook - The software handbooks can be accessed in all program languages from within the software via the Help menu.
  • Tutorials - Clear, short films provide information on the key steps within the individual programs.
  • FAQ - The list of most frequently asked questions offers detailed support.

You want to know more and need personal technical support? Then please get in touch with our customer technical support, available to provide assistance via our hotline.

Customer Support: 0900-5-588 439*

Customers outside Germany who have a support package are free to send their queries by e-mail to hotline@valentin-software.com. You can also benefit from our telephone advice service with our introductory package for only €60. This package is intended for anyone who is not yet 100% sure that the product is right for them. €30 of the purchase price can be set off against purchase of the software within a maximum of two months.

The package includes a 30-day time-limited full version (temporary license) with technical support by e-mail (2 e-mails with max. 3 questions). Alternatively, you can of course get in touch with our customer service team on the premium hotline.

 

*This number can only be called from German landlines and mobiles. €0.49/minute from landlines, mobile rates may vary

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