Technical Support

An answer to every question.

Each of our customers’ service requirements are individual to them. That’s why we offer a wide range of support options, from which you can make your personal choice.

Make use of our comprehensive package of well-structured service options:

  • TrainingsAt our one or two-day training sessions, you can deepen your knowledge and learn with others in a small group.
  • Free webinars Our introductory webinars are free of charge – In these webinars we would like to help you get started.
  • Forum - Join our technical forum and find or share solutions with users around the world or in the FAQ!
  • Program Help - The help files can be opened from within the software, either by pressing F1 or via the Help menu.
  • Tutorials - Clear, short films provide information on the key steps within the individual programs.

You want to know more and need personal technical support? Then please get in touch with our customer technical support, available to provide assistance via our hotline. You can reach us at the following number:

+49 (0) 30 588 439-0

To receive telephone support you need a valid software maintenance.

Our hotline can be reached from 9.00 to 12.00 and 13.00 to 15.00 CET Monday to Thursday and Friday from 9.00 to 12.00 CET.

You can also send your queries by e-mail to


Please make sure you have the following to hand before contacting us:

  • Customer, product, and version number
  • Release version
  • Operating system version
  • Installed graphic card and information on graphics memory
  • Information on installed RAM
  • Processor speed
  • Regional settings

Note: please be aware that, for legal reasons, it is not possible to carry out planning or general analysis and evaluation of your projects.

hotline number

+49 (0) 30 588 439-0

Monday - Thursday
09.00 - 12.00 CET
13.00 - 15.00 CET

09.00 - 12.00 CET

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